Refund policy

Custom-Made Policy (Non-Refundable)

Please note that all window coverings from Factory Direct Blinds are custom-manufactured to your unique specifications. All sales are final and products are non-refundable. We do not accept returns or offer refunds for measurement errors, color dissatisfaction, or change of heart.

Color & Measurement Disclaimer

  • Color Variations: Returns are not accepted for color or material dissatisfaction. We strongly recommend ordering free samples before purchasing, as monitor displays vary and product images are for illustration purposes only. Exact matches to previous orders or sample swatches cannot be guaranteed and color names change over time. Please order free samples before placing your order.

  • Measurement: Unless MeasureSafe™ Guarantee was purchased, the customer is responsible for all measurement accuracy. We cannot accept returns for incorrectly ordered sizes. It is the responsibility of the customer to verify all order details on the order confirmation email. Factory Direct Blinds does not accept responsibility for any errors in ordering, please be sure to review your order confirmation email immediately and contact us on the same business day to make any necessary corrections at [email protected]. If a customer does not receive an email confirmation for any reason, it is the customer's responsibility to contact [email protected] to obtain their order confirmation and any request for changes or cancellation beyond the same business day of the order cannot be guaranteed. When an order is placed online it is immediately submitted for production. In the event you wish to cancel or modify your order, such requests must be made to [email protected] on the same business day.

Manufacturing Defects & Issues

We stand behind our workmanship. If your order has defects in material or is not manufactured to the specifications on your order confirmation:

  • Reporting Period: Contact us at [email protected] within 30 calendar days of the ship date.
  • Resolution: If approved, your product will be remade to the original specifications and shipped at no cost.

Shipping Damage

Please inspect your order immediately upon arrival.

  • Reporting Period: Damage must be reported within 10 business days of receipt.
  • Requirement: Email [email protected] with photographic evidence of the shipping damage to process a replacement.

MeasureSafe™ Guarantee (If Purchased)

If you purchased the MeasureSafe™ Guarantee ($3.99 per item) at the time of your order, you are protected against measurement errors:

  • Coverage: If you mismeasure your window (width or height), Factory Direct Blinds will manufacture a replacement blind of the same product, color, and lift system at no charge to you. The MeasureSafe™ Guarantee will apply only when the corrected measurements are reasonably consistent with the original order. The corrected measurements for any remake must be within two (2) inches per side of the originally ordered dimensions. A transposition error of width and height measurements will be treated as a qualifying measurement error, provided the corrected dimensions otherwise fall within this tolerance.
  • Requirements: Claims must be submitted to [email protected] within 15 days of delivery with the subject line "MEASURESAFE CLAIM."
  • Coverage Limit: 1 replacement per covered item purchased from your original order, up to a maximum of 3 item replacements per household per lifetime.
  • Processing & Shipping: A flat $20.00 fee per remake to cover shipping and handling of the new item. An additional $85 oversize fee applies to blinds and shades 72" and wider (or 72" width and 90" height for vertical blinds). Orders to Puerto Rico, Hawaii, and Alaska will be charged an $85 fee.
  • Price Difference: If the new measurement is larger than the original, you must pay the difference in price. If smaller, no refund will be issued.
  • Limits: Limited to 1 replacement per item, and a maximum of 3 items per household lifetime.
  • Commercial Orders: This guarantee applies to residential orders only. Orders containing more than 15 items, or placed by business/trade customers are considered commercial and are not eligible.
  • You must provide photos and/or videos showing how the original product does not fit your window when requesting a MeasureSafe™ Guarantee remake.
  • To ensure fair use of our program, Factory Direct Blinds reserves the right to deny a MeasureSafe™ Guarantee remake if we detect an abuse of this policy or a failure to meet the eligibility requirements.

Satisfaction & Non-Manufacturing Issues

If you are unsatisfied for reasons other than a defect (and did not purchase MeasureSafe™):

  • Reporting Period: Contact us within 21 calendar days of the ship date.
  • Resolution: We may assist you with a one-time discounted replacement order (per household). This is at the sole discretion of Factory Direct Blinds.

Cancellations & Modifications

Because orders enter production immediately, any requests to cancel or modify must be made via email on the same business day the order was placed. While we will make every effort, we cannot guarantee changes after this window.