Terms & Agreement
Acceptance of Terms
1.1 Factory Direct Blinds, Inc.., a California corporation (referred to as "Factory Direct Blinds," "factorydirectblinds.com," "us" or "we"), provides www.factorydirectblinds.com (the "Site") through which it offers blinds and drapes for sale (collectively “Offerings”) that are custom made using the specifications and requirements that you have provided to us, subject to your compliance with the following Terms and Conditions of Use ("Terms"), as well as any other written agreement(s) between us and you.
1.2 We reserve the right to change these Terms and Conditions of Use from time to time with or without notice to you. You acknowledge and agree that it is your responsibility to periodically review this Site and these Terms. Your continued use of this Site and Offerings after such modifications will constitute acknowledgement and acceptance of the modified Terms.
1.3 As used in these Terms, references to our "Affiliates" include our owners, licensees, assignees, subsidiaries, affiliated companies, officers, directors, suppliers, partners, sponsors, advertisers, and includes (without limitation) all parties involved in creating, producing, and/or delivering this Site and/or contents and Offerings available on this Site.
1.4 BY USING THIS SITE AND OFFERINGS ON THIS SITE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, PLEASE EXIT THE SITE. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THIS SITE, OFFERINGS AVAILABLE ON THIS SITE, OR THESE TERMS, IS TO CEASE USING THE SITE AND/OR THOSE PARTICULAR OFFERINGS.
2.1 Offerings. Factory Direct Blinds provides a number of Offerings for users on its Site, including, but not limited to, blinds and drapes for decorative use that are custom made using the specifications and requirements that you have provided to us.
2.2 No Guarantee. Although Factory Direct Blinds works hard to provide quality Offerings, you understand and acknowledge that we cannot promise or guarantee specific results from using the Site or Offerings available on this Site.
2.3 Temporary Interruptions. You understand and agree that temporary interruptions of the Site may occur as normal events that are out of our control. You also understand and agree that we have no control over the third-party networks or services that we may use to provide you with Offerings. You agree that the Offerings available on this Site are provided "AS IS" and that we assume no responsibility for the timeliness, deletion, mis-delivery, or failure to store any user communications, material posted by you, or personalization settings.
Site Conduct, Posting Policies & Third Party Websites
3.1 User-Created Content Guidelines: Your use of the Site is subject to all applicable laws and regulations, and you are solely responsible for any comments or posts you leave on the Site, send to us or send to other users. By posting information or original material on the Site, by sending material to us for review, or by otherwise using any communications service, message board or other interactive service available on the Site, you agree that you will not post or send material, comments, messages, links, code, information, or pictures that: i. are unlawful, threatening, abusive, harassing, defamatory, deceptive, inaccurate, fraudulent, tortious, invasive of another's privacy, or include graphic descriptions of sexual or violent content; ii. victimize, harass, degrade, or intimidate an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability; iii. infringe on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party; iv. consist of unsolicited advertising, junk or bulk email (also known as "spam"), chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling; v. contain any form of malicious code, files, or programs that are designed or intended to disrupt, damage, or limit the functionality of any software, hardware, or telecommunications equipment or otherwise cause damage, or allow you to obtain unauthorized access to any data or other information of any third party; vi. breach the security of, compromise or otherwise allow access to secured, protected or inaccessible areas of this Site, or attempt to gain access to other networks or servers via your account on this Site; vii. impersonate any person or entity, including any of our employees or representatives.
3.2 No Endorsement. Factory Direct Blinds neither endorses nor assumes any liability for any materials uploaded or submitted by users on any part of the Site. Although we do not pre-screen, police, or monitor materials or comments posted on the Site, we and our agents reserve the right to remove any and all postings, in our sole discretion and without prior notice to you. Factory Direct Blinds and its agents are not responsible for any failure or delay in removing such postings. Factory Direct Blinds is not liable for any inaccurate or incorrect information provided by users posting, advertising, listing, and/or promoting open houses on the Site.
3.3 Third-Party Sites and Information. This Site may redirect or link to other websites on the Internet, or may otherwise include references to information, products or services made available by unaffiliated third parties. While we make every effort to work with trusted, reputable providers, from time to time such sites may contain information, material or policies that some may find inappropriate or personally objectionable. You understand that we are not responsible for the accuracy, completeness, decency, or legality of content hosted by third party websites, nor are we responsible for errors or omissions in any references made on those websites. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with the Site or party by us, or any warranty of any kind, either express or implied. By accepting a redirect or link to other websites, you agree to adhere to the terms and conditions and privacy policies of those websites.
3.4 Products and Promotions. From time to time, this Site may include information about products and promotions offered by third parties. You may purchase products from or participate in promotions of third parties whose promotions or products are listed on this Site. Any such correspondence or promotions, including the delivery of and the payment for goods and services by those third parties, and any other terms, conditions, warranties or representations associated therewith, are solely between you and the third party. We assume no liability, obligation, or responsibility for any part of any such purchase or promotion.
Factory Direct Blind’s Warranty
4.1 General Return Policy. When you order window coverings from Factory Direct Blinds, you will receive a product that is custom made using the specifications and requirements that you have provided to us. We cannot accept returns subject to exceptions in the event of a defect or damage.
4.2 Manufacturer Warranty. All blinds ordered from Factory Direct Blinds are covered by a manufacturer’s limited lifetime warranty, except as noted on a few select products. The warranty shall apply only to original purchaser for residential application. This warrants that your product will be free from defects in material or workmanship, except defects that result from misuse, neglect, or improper installation by Factory Direct Blinds. Damage caused from alterations, normal wear and tear, or exposure to the elements will not be covered under this warranty. Defective items will be repaired or replaced at the discretion of Factory Direct Blinds and shall be limited to the repair and replacement of the window coverings or components found to be defective subject to Factory Direct Blind’s discretion. Warranty excludes shipping charges and labor cost for measuring and installation. Your sole remedy under this warranty is repairs made with like or similar parts. Factory Direct Blinds shall in no way be liable for incidental or consequential damages nor for the transportation, removal or re-installation of any of our products. Warranty claims must be accompanied by proof of purchase.
4.3 Limitations on Lifetime Warranty. Product lifetime is described as the life of the interior project for which it was originally purchased from, not to exceed twenty five (25) years from the date of purchase. Cords used in aluminum blinds, vertical blinds, cellular shades, and roman shades are warranted for three (3) years from the date of purchase. Electric motors shall be warranted for five (5) years from the date of purchase. Electric controls shall be warranted for one (1) year from the date of purchase. Classic Blinds shall be warranted for one (1) year from the date of purchase.
4.4 Freight Policy. Factory Direct Blinds will ship your custom order for FREE via FedEx or UPS Ground anywhere in the contiguous United States. Free shipping is excluded on shutters and other items as noted.
4.5 Merchandise Damaged by Shipping. Please inspect your order thoroughly upon receipt to ensure that it has not been damaged in shipping. Damaged items must be reported to us within ten (10) business days of receipt along with photographic evidence of shipping damage to [email protected] prior to replacement request being processed.
4.6 Measurement. Due to the nature of ordering blinds online, it is important to carefully follow the measurement instructions that we list on our website. It is the customer’s responsibility to provide us with accurate measurements to ensure that your window coverings fit precisely. Factory Direct blinds will not be held responsible for measurement errors and cannot accept returns due to inaccurate size.
4.7 Color Variations. Computer monitors or other electronic displays may vary in the manner that images and colors are depicted. To ensure an appropriate color match is achieved, we encourage you to order free samples so that you can see the true color, quality and texture of the product you are ordering. Factory Direct Blinds will not accept returns based on dissatisfaction with the color. Please note the colors may vary and thus may not be an exact match to the sample swatch or previous purchases.
4.8 Order Cancellations or Modifications. Please be sure to double-check the accuracy of your order before submitting it. All sales are final, and we cannot offer a refund or exchange due to incorrect ordering such as measurement discrepancies, color dissatisfaction, or variations in upgrade options ordered. Any and all valid coupon codes must be entered at time of order. Please note only one coupon code per order will be valid and honored.
4.9 1, 2 or 3 day production disclaimer – Our goal to maintain customer satisfaction in committing to a 1, 2 or 3 day production time does not allow for any changes or cancellations to the order once placed. Production days are defined as Monday through Friday and do not include Saturday, Sunday or Holidays, this does not change the fact that there will be no cancellations or changes to the order. Orders of 25 units or more may have an extended production time. Any notes or special request submitted with order by you the customer, or an order that may be questionable may incur a delay until resolved. Out of stock materials are not eligible for rush production. Customers will be notified within 48 business hours should there be a backorder of material.
4.10 Phone Orders. It is the responsibility of the customer to verify their orders on the email confirmation sent to them after checkout. Factory Direct Blinds does not accept responsibility for any errors in the orders, please be sure to review your order immediately and contact us right away to make the necessary corrections. If a customer does not receive an email confirmation for any reason such as an incorrectly entered email address, it is the customer's responsibility to contact [email protected] to obtain their order confirmation. When an order is placed online, we work quickly to fulfill that order to quickly ship it to you. In the event that you wish to cancel or modify your order, you will need to contact [email protected] during the same business day. We cannot guarantee changes or cancellations made after submitting your order online, however we will do our best to accommodate your request. We will not accept any cancellations or modifications on Rush orders. Specifications and or changes to products and hardware used may change without notice, please call or email to verify any specific needs to be met.
Factory Direct Blind’s Intellectual Property
6.1 Content. For purposes of these Terms, "content" is defined as any information, communications, published works, photos, video, graphics, music, sounds, or other material that is sent to or that can be viewed by users on our Site and is owned by Factory Direct Blinds, our Affiliates or licensors.
6.2 Ownership of Content. All content on the Site is subject to intellectual property rights, contractual or other protection. The intellectual property rights are owned by us or our licensors. No content may be copied, distributed, republished, uploaded, posted, or transmitted in any way except as provided expressly in these Terms or with Direct Factory Blind's prior express written consent. Any use of the content other than as permitted by these Terms, or any other unauthorized use of the content may make you liable to Direct Factory Blinds for violation of intellectual property rights.
6.3 Site Use. Factory Direct Blinds grants you a limited, revocable, nonexclusive license to use the Site solely for your own personal purposes only and not for republication, distribution, assignment, sub license, sale, commercial use, preparation of derivative works, or other use. You may not use any content from the Site for commercial use. You agree not to copy the Site, reverse engineer, or break into the Site, or use materials, products, or services in violation of any law. Any use of the Site or the content or materials contained therein, other than as specifically authorized in these Terms, without the prior written permission of Factory Direct Blinds, is strictly prohibited and will terminate the license granted herein. Unless explicitly stated herein, nothing in these Terms shall be construed as conferring to you, whether by implication, estoppel or otherwise, any title or ownership of, or exclusive use-rights to, any intellectual property or other right, and any goodwill associated therewith. Factory Direct Blinds reserves the right, without notice and in its sole discretion, to terminate your license to use the Site at any time and to block or prevent your future access to, and use of, the Site.
6.4 No Warranty for Third-Party Infringement. Neither our Affiliates nor we warrant or represent that your use of materials displayed on, or obtained through, this Site will not infringe the rights of third parties.
Content You Create
7.2 We respect the intellectual property rights of others, and we ask you to do the same. In instances where we are notified of alleged infringing User Content, a decision may be made to remove access or disable access to such materials, in compliance with the safe harbor provisions of the Digital Millennium Copyright Act, 17 U.S.C. § 512(c).
7.3 If you believe that you or someone else's copyright has been infringed upon by factorydirectblinds.com or User Content provided on this Site, you (or the owner or rights holder, collectively, "Rights Holder") should send notification to us immediately. Prior to sending us notice, the Rights Holder may wish to consult a lawyer to determine their rights and legal obligations under the DMCA and any other applicable laws. Nothing here or anywhere on this Site is intended as a substitute for qualified legal advice. To file a Notice of Infringing Material, we ask that the Rights Holder provide the following information:
i. Reasonably sufficient details about the nature of the copyrighted work in question, or, in the case of multiple alleged infringements, a representative list of such works. This should include, title(s), author(s), any U.S. Copyright Registration number(s), URL(s), etc.;
ii. Reasonably sufficient details to enable us to identify and locate the material that is allegedly infringing the Rights Holder's work(s) (for example, file name or URL of the page(s) that contain(s) the material);
iii. The Rights Holder's contact information so that we can contact them (including for example, the Rights Holder's address, telephone number, and email address);
iv. A statement that the Rights Holder has a good faith belief that the use of the material identified above in (ii) is not authorized by the copyright owner, its agent or the law;
v. A statement, under penalty of perjury, that the information in the notification is accurate and that the Rights Holder is authorized to act on behalf of the copyright owner; and vi. The Rights Holder's electronic signature.
Notice may be sent to us at [email protected]
7.4 You also acknowledge and agree that upon receipt of a notice of a claim of copyright infringement, we may temporarily or permanently remove the identified materials from our Site without liability to you or any other party.
Privacy & Security
8.1 Login Required. In order to access some of the Offerings on this Site, you will be asked to set up an account and password. Our account registration page requests certain personal information from you ("Registration Info"). You will have the ability to maintain and periodically update your Registration Info as you see fit. By registering, you agree that all information provided by you as Registration Info is true and accurate and that you will maintain and update this information as required in order to keep it current, complete, and accurate.
8.2 Passwords & Security. If you register for an account on the Site, you agree that you are responsible for maintaining the security and confidentiality of your password and that you are fully responsible for all activities that occur under your account. Therefore, you must take reasonable steps to ensure that others do not gain access to your password and account. Our employees will never ask you for your password.
9.1 ALL CONTENT AND OFFERINGS ON THIS SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY OF NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT (A) THE CONTENT OR OFFERINGS WILL MEET YOUR REQUIREMENTS, (B) THE CONTENT, OFFERINGS OR SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (C) THE INFORMATION OR RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE CONTENT OR OFFERINGS OFFERED WILL BE EFFECTIVE, ACCURATE OR RELIABLE, OR (D) THE QUALITY OF ANY CONTENT OR OFFERINGS PURCHASED OR OBTAINED BY YOU FROM THE SITE, FROM US OR OUR AFFILIATES WILL MEET YOUR EXPECTATIONS OR NEEDS OR BE FREE FROM MISTAKES, ERRORS OR DEFECTS.
9.2 THIS SITE COULD INCLUDE TECHNICAL OR OTHER MISTAKES, INACCURACIES OR TYPOGRAPHICAL ERRORS. WE MAY MAKE CHANGES TO THE CONTENT AND OFFERINGS ON THIS SITE AT ANY TIME WITHOUT NOTICE TO YOU. THE CONTENT AVAILABLE ON THIS SITE MAY BE OUT OF DATE, AND WE MAKE NO COMMITMENT TO UPDATE SUCH CONTENT. THE USE OF THE OFFERINGS THROUGH THIS SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND WITH YOUR AGREEMENT THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES YOU INCUR AS A RESULT.
9.3 WE MAKE NO WARRANTY REGARDING ANY TRANSACTIONS EXECUTED THROUGH A THIRD PARTY, AND YOU UNDERSTAND AND AGREE THAT SUCH TRANSACTIONS ARE CONDUCTED ENTIRELY AT YOUR OWN RISK. ANY WARRANTY THAT IS PROVIDED IN CONNECTION WITH ANY OFFERINGS OR CONTENT AVAILABLE ON OR THROUGH THIS SITE FROM A THIRD PARTY IS PROVIDED SOLELY BY SUCH THIRD PARTY, AND NOT BY US OR ANY OTHER OF OUR AFFILIATES.
9.5 SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. PLEASE CONSULT THE LAWS IN YOUR JURISDICTION.
10.1 IN NO EVENT SHALL WE OR OUR AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE, DATA OR PROFIT LOSS; YOUR USE OF THE INFORMATION OR CONTENT CONTAINED ON THE SITE; OR YOUR RELIANCE UPON THE ACCURACY OF INFORMATION CONTAINED ON THE SITE, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS SITE OR OF ANY WEBSITE REFERENCED OR LINKED TO FROM THIS SITE. FURTHER, WE SHALL NOT BE LIABLE IN ANY WAY FOR THIRD PARTY PROMISES REGARDING OUR OFFERINGS OR CONTENT OR FOR ASSISTANCE IN CONDUCTING COMMERCIAL TRANSACTIONS WITH THE THIRD PARTY THROUGH THIS SITE, INCLUDING WITHOUT LIMITATION THE SALE OF PRODUCTS OR SERVICES. SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. PLEASE CONSULT THE LAWS IN YOUR JURISDICTION.
10.2 You agree to defend, indemnify, and hold us and our Affiliates harmless from all liabilities, claims, and expenses, including attorneys' fees that may arise from your use or misuse of this Site or any of the content contained therein. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.
Termination of Use
11.1 Grounds for Termination. You agree that we may, at our sole discretion, terminate, or suspend your access to all or part of the Site with or without notice and for any reason, including, without limitation, breach of these Terms. Any suspected fraudulent, abusive, or illegal activity may be grounds for barring your access to this Site, and reporting you to the proper authorities, if necessary.
11.2 No Right to Offerings Upon Termination. Upon termination and regardless of the reason(s) motivating such termination, your right to use the Offerings available on this Site will immediately cease. We shall not be liable to you or any third party for any claims for damages arising out of any termination or suspension or any other actions taken by us in connection therewith. Sections 1 and 3-12 of these Terms shall survive any termination.
12.1 Governing Law. The statutes and laws of the State of California shall be controlling, without regard to the conflicts of laws principles thereof.
12.2 Dispute Resolution. All claims and disputes arising under or relating to this Agreement are to be settled by mediation, and if the matter is not resolved through mediation, then it shall be settled by binding arbitration in the state of California. The arbitration shall be conducted on a confidential basis pursuant to the rules of JAMS (Judicial Arbitration and Mediation Services). Any decision or award as a result of any such arbitration proceeding shall be in writing and shall provide an explanation for all conclusions of law and fact. An award of arbitration may be confirmed in a court of competent jurisdiction. The prevailing party shall be entitled to receive from the other party its attorneys' fees and costs incurred in connection with any arbitration proceeding and the enforcement of any award.
12.3 Notices. All notices to Factory Direct Blinds or factorydirectblinds.com shall be in writing and shall be sent to [email protected] You agree to allow us to submit notices to you using the email address provided by you in the Registration Info. Any notices or communication under these Terms will be deemed delivered to the party receiving such communication on the delivery date when transmitted by email.
12.4 No Resale Right. You agree not to sell, resell, reproduce, duplicate, distribute, copy, or use for any commercial purposes any portion of this Site, or use of or access to this Site or Offerings provided through this Site, beyond the limited rights granted to you under Section 6 of these Terms.
12.5 Force Majeure. In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of Offerings available through our Site arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to: labor disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.
12.6 Savings Clause. If any part of these Terms is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable laws to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.
12.7 No Waiver. Any failure by us to enforce or exercise any provision of these Terms or related rights shall not constitute a waiver of that right or provision.